Shipping policy

All orders placed on our online store are shipped directly from our Boutique in Terracina.
Working days are considered Monday to Friday, excluding national and local holidays (we do not ship or deliver on public holidays). We will send you by email the tracking number for each online order placed.

The courier service delivers between 8:30 am and 6:30 pm. If you need to contact them, please call the telephone number on the DHL or GLS website, depending on the courier used for your shipment. These delivery times are approximate and may vary slightly depending on the courier and the country of delivery. Please consult our table to find out the estimated delivery times for each country.

Countries we ship to and duties

Our online store ships throughout Italy and worldwide, with a few exceptions. At the moment, for reasons that do not depend on our will but on the laws in force in some countries, all shipments to Russia and Brazil are suspended.

Carmen Boutique ships with the formula DDP (Delivery Duty Paid) to all countries that are part of the European Community with a few exceptions. All charges, including customs and local taxes are calculated and included in the final price at the time of payment. In these countries, the goods will then be delivered to the address indicated without any extra charge, in addition to what has already been paid at the time of purchase.
In the remaining countries with formula DDU (Delivery Duty Unpaid) any local sales taxes and/or customs duties, will have to be paid directly by the customer to the courier for each order at the time of delivery and will not be refunded in case of return.